Travel

Dealing with more than 200,000 travel claims a year on behalf of its clients, CEGA has developed a service which is widely acknowledged as best in class.

Key features include:

• Dedicated lines and fully branded service
• Tele-claims handling (experienced handlers capable of assessing, settling and declining claims on first notification)
• Paperless office – all post is scanned on receipt and allocated direct to appropriate handler
• In-house Counter Fraud team delivering market leading detection rates
• Specialist Recovery Team
• Payments directly into the customers bank account
• Full reporting by scheme, destination and section of cover

All in all, CEGA provide one of the most cost-efficient and customer focused travel claims services available.

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