Wednesday 10 March 2010
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Risk Assessment

Pre-acceptance telephone based medical underwriting enables underwriters to apply individual terms or premium loadings linked specifically to the risk of a claim.

  • Placing the emphasis on applying more equitable exclusions whilst protecting insurers against potentially expensive claims from high risk individuals
  • System designed by medical experts
  • Trained medical interviewers maintain rapport with customers and assist understanding of process
  • Process designed around FSA "treating customer fairly" principles
  • Risks based on combination of historic data and medical advice/knowledge

Back to Medical Services

  • Lisa Collier, Customer Service Controller

    Lisa Collier, Customer Service Controller

  • Laura Morgan, Customer Service Adviser

    Laura Morgan, Customer Service Adviser

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