Risk Assessment
Pre-acceptance telephone based medical underwriting enables underwriters to apply individual terms or premium loadings linked specifically to the risk of a claim.
- Placing the emphasis on applying more equitable exclusions whilst protecting insurers against potentially expensive claims from high risk individuals
- System designed by medical experts
- Trained medical interviewers maintain rapport with customers and assist understanding of process
- Process designed around FSA "treating customer fairly" principles
- Risks based on combination of historic data and medical advice/knowledge
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Lisa Collier, Customer Service Controller
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Laura Morgan, Customer Service Adviser