Training

CEGA believe that learning and development is key to the long-term success of the business and as such have continued to make sizeable investments in the training function. Not least with the refurbishment of the training suite at the end of 2009, with a classroom based set up as well as IT facilities.

The function encompases all sections of the training cycle, from the identification of needs throughout the business to the evaluation of development initiatives working alongside the management team.

For those new to the business there is a structured plan giving full support from not only the training function but experienced members of staff to ease the integration from a learning environment into a team at a later stage.

Existing employees are provided with a range of development opportunities, from soft skills such as empathy and customer care, to technical knowledge on the insurance industry.

In January 2010, a management program for Team Managers and Supervisors was launched, this is a voluntary program in partnership with Chichester Business College and we are pleased that all those at this level choose to participate. It is designed to encourage a proactive approach in implementing new ideas within their teams, as well as obtaining a level 3 qualification.

Following the enthusiasm for this, we are in the process of launching a program to run alongside this for those at a deputy level, this is due to begin in the Spring 2010.

For further information, please contact our Training Department on 01243 621000.

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