Feedback from CEGA customers

If you would like to email your feedback, please use our enquiry form to contact us.

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Mr L Booth, Manchester

Sep 11, 2014

Cega was absolutely brilliant and both my wife and myself have already been telling friends and acquaintances that would be benefit greatly by ensuring that their travel insurance is covered by you. We would like to thank our Doctor for all his help and would also like to thank you personally for the high level of customer service you provide.

Mr White, Aberdeen

Sep 1, 2014

Everything was done discreetly and I was not made to feel 'different' because of needing help. I was treated with great sensitivity. Thank you.

Mr Yeoman, Dunfermline

Aug 28, 2014

We were very impressed with Dr Cedric Cochrane's communication skills and the way he included myself and travelling companion in all the travel arrangements. I was very reassured with the care I received and attention to detail during the flights. I would definitely recommend Cega to my friends and family. Excellent all round service. Thank you.

J Leach, Yorkshire

Aug 22, 2014

Cega staff were very supportive and understanding on the telephone. When Cedric arrived he immediately took charge in a very comforting and professional manner, undertaking medial tests and providing transport from the hotel to airport. Cedric was friendly and approachable chatting about families, cricket, rugby - exactly our kind of conversation! We all felt in very safe hands and he put...

J Scott, Essex

Aug 20, 2014

Everything was excellent. Cannot praise your company enough. Thank you

M Bowen, Wales

Aug 12, 2014

I am writing a quick thank you note to let you know how helpful and efficient all of your staff were and how pleased we are with the cover provided by our policy.    Whilst on a supposed short weekend away with friends the taxi I was travelling in was hit by a drunk driver leaving me with numerous broken bones and an extended stay in Majorca, all be it in the hospital. ...

L Mudd, Shropshire

Jul 2, 2014

Thank you all very much for all the help, support and assistance you have been able to give me over the 10 days with regard to the traffic accident in Sharjah.   I can't emphasise how much comfort I got from you, knowing that everything would be sorted out without any hassle. I never had any trouble getting hold of you. You were always sympathetic, calm and understanding.   ...

K Edwards, Merseyside

Jun 24, 2014

My husband suffered a stroke on the last day of our holiday in Madeira. After 12 days in intensive care in Funchal he was stable enough to be brought back to the UK via air ambulance.    The treatment and care and attention my husband, my sister and myself received was second to none. The doctor, nurse and all of the air crew were absolutely fantastic; whilst being very...

G Littler, Norfolk

May 19, 2014

I recently had to make an Aviva travel insurance claim (HSBC Advance bank account) whilst on holiday and I would like to share my claims experience.    Having worked in travel product management for many years, I was already a big advocate of the product based on my knowledge of claims data, product benefits and CEGA's claims handing processes. However, until you are actually...

D Shah, Bristol

Apr 7, 2014

I would like to express my sincere gratitude in dealing with my claim from the start to the finish.    When I was in hospital in Gran Canaria, you dealt with the added pressure of hospital costs very professionally. You liaised with the hospital (who I understand you deal with on a regular basis) by faxing documents and by telephone and email. My mind was put at rest by your...

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