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Feedback from CEGA customers

If you would like to email your feedback, please use our enquiry form to contact us.

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M Bowen, Wales

Aug 12, 2014

I am writing a quick thank you note to let you know how helpful and efficient all of your staff were and how pleased we are with the cover provided by our policy.    Whilst on a supposed short weekend away with friends the taxi I was travelling in was hit by a drunk driver leaving me with numerous broken bones and an extended stay in Majorca, all be it in the hospital. ...

L Mudd, Shropshire

Jul 2, 2014

Thank you all very much for all the help, support and assistance you have been able to give me over the 10 days with regard to the traffic accident in Sharjah.   I can't emphasise how much comfort I got from you, knowing that everything would be sorted out without any hassle. I never had any trouble getting hold of you. You were always sympathetic, calm and understanding.   ...

K Edwards, Merseyside

Jun 24, 2014

My husband suffered a stroke on the last day of our holiday in Madeira. After 12 days in intensive care in Funchal he was stable enough to be brought back to the UK via air ambulance.    The treatment and care and attention my husband, my sister and myself received was second to none. The doctor, nurse and all of the air crew were absolutely fantastic; whilst being very...

G Littler, Norfolk

May 19, 2014

I recently had to make an Aviva travel insurance claim (HSBC Advance bank account) whilst on holiday and I would like to share my claims experience.    Having worked in travel product management for many years, I was already a big advocate of the product based on my knowledge of claims data, product benefits and CEGA's claims handing processes. However, until you are actually...

D Shah, Bristol

Apr 7, 2014

I would like to express my sincere gratitude in dealing with my claim from the start to the finish.    When I was in hospital in Gran Canaria, you dealt with the added pressure of hospital costs very professionally. You liaised with the hospital (who I understand you deal with on a regular basis) by faxing documents and by telephone and email. My mind was put at rest by your...

C Skelton, Kent

Mar 3, 2014

I was unfortunately taken ill on holiday in Thailand...I feel that we are all quick to write and complain at times, but slow in giving positive feedback when well deserved. My introduction to CEGA insurance has been via my bank account with HSBC and I wanted to congratulate the company on the service and support I received throughout the holiday.    Obviously covering hospital...

B Fullgrabe, London

Feb 10, 2014

I wanted to drop a quick note to say thank you for the assistance offered when I was injured skiing in Chamonix. Your staff member was very helpful - responsive and kind on the phone, following up with the clinic via a telephone call (which she identified from her own research as I could not provide a contact number) and calling / emailing me the day after my initial contact to...

I was recently skiing for the British Army Ski Championships in Val d'Isere when I broke my leg. The person I was appointed to help me through this process managed to organise my safe return home and pay all expenses I incurred from when I arrived at the hospital in a very efficient and expedient manner...    I am pleased to say that the whole process went very smoothly and...

Thank you for the phone call and prompt reply to my travel claim...my wife and I are both very grateful for the vital care which I received and the continuing help and reassurance from your medical helpline team throughout my extended stay in Lanzarote. You played a crucial role when it was most required and neither of us will forget your efficiency and kindness during what was a very...

Whilst on a break at Center Parcs, my parents who were with us on holiday, were broken into (at home). It was, and still is a very emotional time for us all. My parents were devastated and upset that the holiday had to be cut short as they were looking forward to spending time with their grandchildren.   May I take this opportunity to thank your team for their kindness when I called....

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