Feedback from CEGA customers

If you would like to email your feedback, please use our enquiry form to contact us.

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K Edwards, Merseyside

Jun 24, 2014

My husband suffered a stroke on the last day of our holiday in Madeira. After 12 days in intensive care in Funchal he was stable enough to be brought back to the UK via air ambulance.    The treatment and care and attention my husband, my sister and myself received was second to none. The doctor, nurse and all of the air crew were absolutely fantastic; whilst being very...

G Littler, Norfolk

May 19, 2014

I recently had to make an Aviva travel insurance claim (HSBC Advance bank account) whilst on holiday and I would like to share my claims experience.    Having worked in travel product management for many years, I was already a big advocate of the product based on my knowledge of claims data, product benefits and CEGA's claims handing processes. However, until you are actually...

D Shah, Bristol

Apr 7, 2014

I would like to express my sincere gratitude in dealing with my claim from the start to the finish.    When I was in hospital in Gran Canaria, you dealt with the added pressure of hospital costs very professionally. You liaised with the hospital (who I understand you deal with on a regular basis) by faxing documents and by telephone and email. My mind was put at rest by your...

C Skelton, Kent

Mar 3, 2014

I was unfortunately taken ill on holiday in Thailand...I feel that we are all quick to write and complain at times, but slow in giving positive feedback when well deserved. My introduction to CEGA insurance has been via my bank account with HSBC and I wanted to congratulate the company on the service and support I received throughout the holiday.    Obviously covering hospital...

B Fullgrabe, London

Feb 10, 2014

I wanted to drop a quick note to say thank you for the assistance offered when I was injured skiing in Chamonix. Your staff member was very helpful - responsive and kind on the phone, following up with the clinic via a telephone call (which she identified from her own research as I could not provide a contact number) and calling / emailing me the day after my initial contact to...

I was recently skiing for the British Army Ski Championships in Val d'Isere when I broke my leg. The person I was appointed to help me through this process managed to organise my safe return home and pay all expenses I incurred from when I arrived at the hospital in a very efficient and expedient manner...    I am pleased to say that the whole process went very smoothly and...

Thank you for the phone call and prompt reply to my travel claim...my wife and I are both very grateful for the vital care which I received and the continuing help and reassurance from your medical helpline team throughout my extended stay in Lanzarote. You played a crucial role when it was most required and neither of us will forget your efficiency and kindness during what was a very...

Whilst on a break at Center Parcs, my parents who were with us on holiday, were broken into (at home). It was, and still is a very emotional time for us all. My parents were devastated and upset that the holiday had to be cut short as they were looking forward to spending time with their grandchildren.   May I take this opportunity to thank your team for their kindness when I called....

J Burrows, Cheshire

Oct 26, 2013

We arrived home safe and well...we want to thank everyone at CEGA who helped us. The service you gave was outstanding and helped me through a very difficult time. A special thank you goes to our flight doctor whose care and compassion will always be remembered. I realise now that I simply could not have got my husband home without him and CEGA.

A Oates, Warwickshire

Sep 2, 2013

During a motorcycle tour in the Indian Himalayas near the Chinese border I unfortunately fell off my motorcycle during a river crossing breaking my upper humerus. I would like to take this opportunity to both thank and congratulate your company for the timely and very professional way our transport home was arranged from Delhi to the UK including pre-arranged assistance at each airport and a...

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