Feedback from CEGA customers
J Ellis, West Yorkshire
I am writing on behalf of all our family to thank your wonderful staff for their assistance and professional manner in how they dealt with us during the sad loss of our Dad. During this very difficult time it was so comforting to know that your staff were there for us, they would ring us once or twice a day to ask if we were OK and if there was any thing they could do to assist us, and each time we had reason to contact them they were professional and very comforting, we almost felt like we know them. They were just wonderful, often going over and above what we expected of them. I know they will say "we were only doing our jobs" but we believe me when I say they were truly wonderful to us at this very difficult time as they were. They even rang us when we got back to England to ask if we got home safely and how the flight home had been. When people are going through what we went through it is so nice to know that there are people who are as kind and as genuine as your wonderful staff are.
J Hall, UK
I wish to pass on both mine and my wife's extreme gratitude in the manner that your staff effected our recent repatriation from Spain. Last Thursday we were ready to depart when we were met with the news of the Volcano disruption whilst on the tarmac at Alicante Airport. The Pilots adapted so professionally to the obstacles presented to them & the medical assistance provided was first class....we appreciate there was a whole army of staff working to get us back.....So to sum up well done to all at Cega for making us probably the last aircraft into the UK for many days, we appreciate it.
M Bolus, London
I am writing to say how impressed my wife and I were by the really outstanding organisation by your company.Thank you very much for laying on such an efficient service. It is difficult to see how it could have been done better, and we would be very happy to recommend your company to anyone - and indeed already have done so! Our grateful thanks to all of your staff who were involved, and thank you all for making our return such a painless exercise.
H Roberts, UK
I am writing to thank your team for a fantastic response to a medical problem I experienced whilst on a business trip. I received assistance that far exceeded my expectation - they ensured I knew what hospitals were available, checked the admission policy, sorted out the accounts department and bills (something I was not up to doing at that time) and made sure I was safe to travel home. It made a very upsetting issue a whole lot easier and I can't thank them enough.
R Porter, Kent
First of all may I say that I have never dealt before with an insurance company that has such excellent customer service. Really I was amazed at how every person we spoke to in your claims department was so friendly, caring and yet very perofessional. It certainly made a potentially difficult trip home for my Mum one that she will remember pleasantly.
K Mikkelsen, Yorkshire
I usually never get surprised, but I must admit that I have been completely taken back by the way you handled my claim.... Ignoring the pain it was an absolute pleasure to deal with your team from the first moment I called the helpline, to yesterday when I had my claim paid....I cannot praise your team enough. Big thanks for being there when I really needed it. I would be thrilled to recommend your insurance company to everybody. And if your other insurance products come with the same level of service, I would happily change from my existing provider to HSBC.
Mrs S Herbert, Cambridgeshire
Looking back over my year, the very toughest time was absolutely linked with one of the best times. In Corfu, with a detached retina was a worrying and daunting situation, but with CEGA's help it became, no less concerning, but a whole lot more manageable. On an emotional level and certainly a physical level I did feel a little battered and bruised, but the amount of personal involvement and support I felt from CEGA was absolutely second to none. I'm convinced that in August, we must have been the only people on your books! Thank you seems so inadequate, but I do thank you all - hugely
J Litchfield, West Yorkshire
With thanks to you and the wonderful group of people you work with. Sincerely your support was outstanding, your patience endless and the reassurance you gave was invaluable. Your 24/7 access was clearly proven and someone always answered the phone promptly. Though you and your colleagues would say "its your job" be under no illusion you complete that job with standards that are above and beyond expectations and with a professionalism not always encountered in other areas of our lives. You may indeed be the 'superior' within the department, but if not please let your boss know how wonderful you all are, truly you are all super heroes in the eyes of our family.
M Roberts, Surrey
My very sincere thanks to you and your team for all the outstanding assistance you gave to me. I don't know what I would have done without you. Not only was everything handled in such a professional manner, but I can honestly say I was totally overwhelmed by how kind, caring and understanding everyone was to me during this situation. I was just amazed how CEGA took charge and did all the 'legwork'..I guess I just took it for granted that I would be making all the calls and arrangements and getting back to you when in fact it was just the opposite. I just couldn't believe it when you even called us back here in England to see if the flight went okay.
K Payne, Essex
I would like to take this opportunity to thank you once again for all your help and assistance last week. Your support, both logistically and emotionally was invaluable and I don't think I would have coped if it had not been for you and the excellent service provided by CEGA...I would appreciate it if you could please relay our thanks to the medical crews aboard both the plane and the ambulance crew at Biggin Hill who were particularly excellent...Certainly I would recommend your company to anybody who was in the same position as I was.
V Marsden, Berkshire
I just like to say a very big, thank you to your staff team who were fantastic when I needed them most, miles from home! I didn't feel so bereft or isolated when panic struck! They were sensitive, kind, and very considerate throughout our trials and tribulations. I am so grateful they were at the end of a line with compassion and diligence. Thank you for an exemplary service and as for me I shall never leave home without CEGA, ever.
N Fyffe, Berkshire
I am writing to express my gratitude and admiration for the service you provided after my ski-ing accident...I was incredibly impressed with the speed and the competence...It seems increasingly rare these days to receive such efficient and personal service.....I rarely, if ever, write letters like this but felt compelled to after receiving such incredible treatment. My thanks again.
V Thomas, Dubai
From the start of my case I have had superb service from you... on every occasion. You have shown patience, kindness and expertise throughout. All my medical emergency issues and ongoing travel requirements have been dealt with smoothly and without any fuss...It has been a pleasure to deal with you - I congratulate the CEGA team on its truly excellent customer service, all of you are a credit to your organisation.
M Cheung, London
Thank you CEGA for your help during my protracted stay in Hong Kong... when suddenly and unexpectedly in a pickle of this sort, nothing is more reassuring than knowing that one's affairs are being taken care of by such competent professionals. Thank you all at CEGA - Lorna, Catherine and Darren amongst others for your unfailingly timely, steady and courteous help from afar in England.
T Rees, Australia
Please pass my sincere thanks to the emergency phone staff at CEGA and the medical team for the communication between all parties involved... I can't thank them enough for their excellent advice, patience, compassion and expediency with which they handled the whole process.
R Earl, Northumberland
I contacted you at the earliest possible moment and I must say how relieved I was to receive such a comforting and reassuring response. Throughout her stay in hospital until her return home everything was arranged for us. Whilst I was distraught stressed and extremely anxious about her condition everything possible was done to remove the worries...I am extremely grateful and wish to express my appreciation at the efficiency concern and sensitivity at the way matters were handled.