Feedback from CEGA customers
Mrs S Herbert, Cambridgeshire
Looking back over my year, the very toughest time was absolutely linked with one of the best times. In Corfu, with a detached retina was a worrying and daunting situation, but with CEGA's help it became, no less concerning, but a whole lot more manageable. On an emotional level and certainly a physical level I did feel a little battered and bruised, but the amount of personal involvement and support I felt from CEGA was absolutely second to none. I'm convinced that in August, we must have been the only people on your books! Thank you seems so inadequate, but I do thank you all - hugely.
D Hanks, Pembrokeshire
My wife and I wish to place on record our deep appreciation to all your staff for the excellent service we received...I particularly appreciated the daily phone calls keeping me up to date with your plans and making sure they were acceptable to us. The long journey home which my wife was expecting to be an ordeal turned out to be very comfortable and not all unpleasant due to the care and attention to all our needs.
K Hamilton, Wiltshire
I am writing because I have been particularly impressed with the progfessionalism and efficiency of all the Aviva/CEGA staff who have handled my claim.....All of your staff on the phone, or in writing, were very courteous, polite and helpful and all this added to an extremely positive experience - especially coming at a time when you do not want anything else to worry about. You often hear of all sorts of disopuites where insurance companies appear to make the claims process far more difficult than expected - but from my experience, the opposite has been the case with your organisation - which should be commended and recommended.
T & I Collishaw, Co Durham
We would like to say a huge THANK YOU for the kind,friendly, but professional way in which you dealt with the problems whilst I as on holiday in Florida. We really don't know how we would have coped and just having a friendly voice at the other end of the phone was very much appreciated.
J Young, Stirlingshire
I am writing to thank all the medical team who helped me and my husband following his accident....I cannot thank the staff and your company enough for the way our claim has been dealt with - people these days are far too keen to complain about service received and I take great pleasure in writing a positive thank you to all concerned. Well done CEGA and FIRST DIRectory/HSBC insurance.
R Hatfield, Milton Keynes
Its been a long time coming but I just wanted to say thank you for all the professional help you gave me in difficult circumstances. Everything you organised went well and you got me home without fuss or pain, so thank you again for that. I like it when a plancomes together!
R Bosher, Somerset
Laura and all your team, many many thanks for all your help, care and support whilst I was in hospital. Also so many thanks to Kathy who escorted me home. A truly professional job from everyone.
T & H Driver, Herts
I would like to thank you all for your personal assistance in Egypt and must add that it was extremely comforting to have your daily telephone call. My wife and I were extremely impressed with the overall service provided during a very difficult time. I will be writing to Barclays in due course with my comments and to also add my personal thanks to you.
J Bracewell, West Yorkshire
Once again can I convey our grateful thanks to you and your team for all the help and assistance you gave us during Mum's traumatic illness. As you can imagine, this was a very difficult time for all of us and the support you gave us was very much appreciated.
J Litchfield, West Yorkshire
With thanks to you and the wonderful group of people you work with. Sincerely your support was outstanding, your patience endless and the reassurance you gave was invaluable. Your 24/7 access was clearly proven and someone always answered the phone promptly. Though you and your colleagues would say "its your job" be under no illusion you complete that job with standards that are above and beyond expectations and with a professionalism not always encountered in other areas of our lives. You may indeed be the 'superior' within the department, but if not please let your boss know how wonderful you all are, truly you are all super heroes in the eyes of our family.
C Watkins, Essex
This is the first occasion that we have found ourselves in this situation and one which we would not relish again. However, I wish to thank the staff who offered their support and assistance. It was very comforting for both I and our family to know that we were secure and reassured by the kindness they showed.
D Simlett, Oxford
May I take this opportunity to say thank you for your excellent service and support through this difficult time.
M Herbert, Cambridgeshire
What you may not know is just how magnificent the help and support was that we have received which started as soon as I made the first call...we have been overwhelmed by the service, helpfulness and support we have received at every turn in this process. It has been nothing short of amazing.
J Clarkson, Worcestershire
May I just say how impressed I was with the help, care and attention I received from the people who took my call and organized things for me. I am in the Service industry and would be proud of the people if they worked for me they were simply outstanding.
M Roberts, Surrey
My very sincere thanks to you and your team for all the outstanding assistance you gave to me. I don't know what I would have done without you. Not only was everything handled in such a professional manner, but I can honestly say I was totally overwhelmed by how kind, caring and understanding everyone was to me during this situation. I was just amazed how CEGA took charge and did all the 'legwork'..I guess I just took it for granted that I would be making all the calls and arrangements and getting back to you when in fact it was just the opposite. I just couldn't believe it when you even called us back here in England to see if the flight went okay.
Y Wenlock, Leicestershire
I felt I should write to thank you for the response we received from yourselves...CEGA kept in contact with us every day to oversee our claim which was a great help indeed...The service provided was second to none - even down to the journey home...Congratulations to your company - in our 'time of need' you provided a first class service.
S Sedgwick, West Midlands
I would like to convey a huge 'thank you' to CEGA for their incredible support and encouragement when our Mum was taken into hospital after an accident in Greece....Nothing was too much trouble, everything was arranged quietly and without fuss and my Mum was taken straight to our local hospital. She is home now and much better, thanks largely to CEGA - thank you so much. Our family will have no hesitation in recommending your organisation to other travellers. Superb!
G Davies, Merseyside
I am taking this opportunity to thank you for the help and support you gave to me and my wife when I was taken ill...Your efforts on our behalf helped us through a difficult time. Knowing we could could turn to you made the situation easier to deal with especially the organisation of the repatriation back to England which was of the highest order...You are to be congratulated on the professional and sincere way you approached the task at hand on our behalf.
K Payne, Essex
I would like to take this opportunity to thank you once again for all your help and assistance last week. Your support, both logistically and emotionally was invaluable and I don't think I would have coped if it had not been for you and the excellent service provided by CEGA...I would appreciate it if you could please relay our thanks to the medical crews aboard both the plane and the ambulance crew at Biggin Hill who were particularly excellent...Certainly I would recommend your company to anybody who was in the same position as I was.
P Docherty, Yorkshire
Just to say a big 'Thank you' to all the team at CEGA, who I have spoken with over the last 3+ weeks. Your care,concern & professionalism has been much appreciated.
V Marsden, Berkshire
I just like to say a very big, thank you to your staff team who were fantastic when I needed them most, miles from home! I didn't feel so bereft or isolated when panic struck! They were sensitive, kind, and very considerate throughout our trials and tribulations. I am so grateful they were at the end of a line with compassion and diligence. Thank you for an exemplary service and as for me I shall never leave home without CEGA, ever.
W Blake, Ayrshire
On a recent cruise holiday...my partner & I had to leave the ship & I was admitted to hospital for treatment. My partner stayed in a hotel nearby....During this time we had the most excellent service from CEGA, the Emergency Service Team. I can not praise them enough & would like them to know how grateful we are. Once we got home I submitted an insurance claim which was promptly settled to my complete satisfaction. Once again many thanks for an excellent service.
K Jolley, Suffolk
We would like to extend to you our thanks for your care and concern for our predicament....As you can imagine, it was an overwhelming experience to be so far from home when things go wrong. However, it was very comforting to discover that there were so many people everywhere prepared and able to help us. We cannot thank you enough for all you did for us.
R White, Hertfordshire
These were very trying times indeed for both of us. Thank goodness for Norwich Union and your wonderful staff. We cannot praise Jenna and Claire too highly for their help, concern and advice. They smoothed the way for us in such a re-assuring manner that it helped enormously in a really difficult time. They checked that we got back safely and then handed us over to Ryan Coop has been just as helpful with our claim. It is truly a Distinct Travel Insurance.
J Uff, Lancashire
We were totally and delightfully amazed at the efficient and comprehensive assistance we received. At a time when banks are coming under fire for their procedures, we can only say that the treatment and manner in which it was delivered, went far beyond our expectations. The advisers were concerned and compassionate and every detail of our care and repatriation was taken out of our hands. At a time when we were at our weakest, both of us being ill, at the same time, their support sustained us.
D Lawton, Berkshire
I just want to register my thanks for the great service I received when I broke my ankle in Austria on a ski-ing holiday a few weeks ago. The most reassuring thing was to know that capable and concerned people were dealing with my case and all I had to do was to be looked after. Getting me back through the airports was a very slick set-up and I am very grateful. The final tick in the box was the telephone call to me the next day at home to check that I was okay and that everything had gone according to plan. It was really a job well done but more than that, it was a personal service. Many thanks.
N Fyffe, Berkshire
I am writing to express my gratitude and admiration for the service you provided after my ski-ing accident...I was incredibly impressed with the speed and the competence...It seems increasingly rare these days to receive such efficient and personal service.....I rarely, if ever, write letters like this but felt compelled to after receiving such incredible treatment. My thanks again.
V Thomas, Dubai
From the start of my case I have had superb service from you... on every occasion. You have shown patience, kindness and expertise throughout. All my medical emergency issues and ongoing travel requirements have been dealt with smoothly and without any fuss...It has been a pleasure to deal with you - I congratulate the CEGA team on its truly excellent customer service, all of you are a credit to your organisation.
E Prescott, Cheshire
Just a line to say thank you, two very inadequate words to describe my gratitude to all your staff for the care and attention I received after my accident in Tenerife. Your ears have probably been burning as I have told just about everyone what an amazing organisation you have... Our journey home seemed to have been arranged with military skill.
M Jeffs, Yorkshire
On behalf of my family I would like to offer our thanks and gratitude for the handling of my Mother and Father's case...It was handled with extreme Efficiency, Compassion & Empathy. We have been overwhelmed with the professionalism of your service.
L O'Brien, Glasgow
We would like to say a big thank you to everyone from CEGA for all their help when our Mum had a heart attack in Gran Canaria. The professionalism and care from ALL THE TEAM made a difficult time more bearable...Our Mum is now recovering at home and the family want to congratulate CEGA on a first class service which will definitely be recommended to friends and family.
P Tucker, Hertfordshire
We are writing to send our sincere thanks to you and the team for easing what was a very stressful and traumatic experience suffered during our ski-ing holiday last weekend. We only recently moved to HSBC bank and the service we have received has been second to none. This really reflects the premier service you advertise and is a reason for us to recommend the bank and its benefts to others. Thank you!
M Cheung, London
Thank you CEGA for your help during my protracted stay in Hong Kong... when suddenly and unexpectedly in a pickle of this sort, nothing is more reassuring than knowing that one's affairs are being taken care of by such competent professionals. Thank you all at CEGA - Lorna, Catherine and Darren amongst others for your unfailingly timely, steady and courteous help from afar in England.
T Rees, Australia
Please pass my sincere thanks to the emergency phone staff at CEGA and the medical team for the communication between all parties involved... I can't thank them enough for their excellent advice, patience, compassion and expediency with which they handled the whole process.
R Earl, Northumberland
I contacted you at the earliest possible moment and I must say how relieved I was to receive such a comforting and reassuring response. Throughout her stay in hospital until her return home everything was arranged for us. Whilst I was distraught stressed and extremely anxious about her condition everything possible was done to remove the worries...I am extremely grateful and wish to express my appreciation at the efficiency concern and sensitivity at the way matters were handled.