John Burnham, Managing Director, Accident & Health UnderwritersRead More
We have received numerous messages of thanks from customers lauding CEGA's discretion, efficiency, friendliness and calmness through what is often a traumatic time for them. A large part of our business is made up of clients who travel to remote or war-torn areas. A good percentage of this is repeat business because of the clients' trust in CEGA's expertise in such areas. CEGA are quite simply the best at what they do.
Accident & Health Underwriters
Paul Sell, Head of Property & Speciality Lines Supply Chain, AvivaRead More
We are focused on delivering exceptional service for our customers and believe our customer values are strategically aligned with CEGA, therefore ensuring our customers receive the highest standard of care.
Sharon Barlow, International Claims Manager, Aviva UK HealthRead More
The International Claims team at Aviva UK Health have used the expertise and local knowledge of CEGA’s Fraud investigation team, to evidence fraudulent activity associated with claims submitted to Aviva from overseas customers and medical providers. This has been a successful partnership where the cases we have worked on together have resulted in a number of fraudulent claims not being paid, following thorough investigation by CEGA using their global knowledge and local contacts around the world.
Aviva UK Health
Nick Godden, Claims Manager, Axiom UnderwritingRead More
Axiom staff have many years experience of dealing with CEGA in the areas of claims handling and medical assistance services. We have found them to be responsive, pro-active and not afraid to suggest new approaches to a situation if a fresh viewpoint is felt to be potentially beneficial.
We have every confidence in the quality and scope of their product offerings and we are proud to appoint them, as market leaders in their field, to provide the highest possible standards of care and service to our policyholders. Their care and cost-effectiveness are to be applauded.
Paul Clarke, Claims Handler, Somo Canopius Underwriting LimitedRead More
We have worked with CEGA's Special Investigations Unit shortly after they set up in 2008. The service is second to none and delivers impressive results. CEGA treat our customers fairly, which helps protect innocent customers from increased premiums. With advice and new investigative techniques, CEGA help us make the right decisions, protect our reputation and ensure we stay one step ahead of the fraudster.
Mark Jordan, UK & Ireland Property Claims Manager, Chubb Insurance Company of Europe SERead More
Chubb takes great pride in our reputation for providing the best possible claims service to our policyholders. Therefore we do not enter into business partnerships with any organisation unless we are satisfied that they will hold the same values as us and can add to our value proposition. We are confident that CEGA are such an organisation. We are delighted at the professionalism, enthusiasm and high levels of service that they have demonstrated to us on an almost daily basis. We are already looking forward to a long and fruitful relationship with CEGA.
Nicole Bootsma, MD, Manager Medical Team, Eurocross AssistanceRead More
We have a longstanding relationship with CEGA and regularly utilise their air ambulance team to assist us with our medical repatriations. So impressed are we with their professionalism and expertise that in April we sent six of our own intensive care doctors for training at CEGA's operation in Bournemouth. The training was very useful and extremely well organised. The doctors were trained in general aviation medicine topics but especially useful was the simulation training inside the airplane. Feedback was excellent and we would certainly have no hesitation in recommending CEGA as experts in their field.
Ged Healy, Managing Director, Exmed UK LtdRead More
Providing healthcare in an austere and remote environment can be a challenging and daunting experience for medical providers. Ensuring that 24/7 assistance is on hand in times of crisis is critical and forms part of any corporate's risk assessment, planning and duty of care to its employees.
During the pre-planning, execution and post deployment phases of any overseas operations Exmed, a remote area medical specialist company utilise the services of CEGA, an industry leader in the provision of air ambulance support and repatriation services.
Exmed have found CEGA to be an outstanding asset partner which never fails to deliver professional services whenever requested. The operations and Management team at CEGA are professional, courteous and always over deliver against expectations. For as long as Exmed deliver remote healthcare CEGA will be our air partner of choice. I would seriously recommend the services of CEGA to any organisation contemplating operating in challenging, austere or hostile environments.
Exmed Global Medical Services
Beverly Cook, Managing DirectorRead More
Expacare’s medical assistance partner must not only offer value-added services for both brokers and members, they must also have a deep understanding of - and experience in - the international healthcare field. This is why we have chosen to work with CEGA.
Expacare Global Healthcare and Assistance
Phil Waring, Group HSSE Manager, Fircroft GroupRead More
I have nothing but the highest praise for all involved. As you know even a minor illness can seem a bit trying when you're away from home and I have always felt in the firmest of good hands with CEGA as Fircroft's partners.
In summary: thanks for an excellent insurance 'experience'.
Elizabeth Seeger, Personal accident Specialist, HiscoxRead More
Making sure our customers receive efficient and effective support when they need it most is our number one priority. CEGA has the people, skills and operational capabilities to deliver at the highest level; they also share our values and understand our clients' needs, so we look forward to working with them to ensure those needs are best met.
Rebecca Holmes, London Risk Practice, JLT Specialty LimitedRead More
In terms of the Emergency Assistance Service that CEGA offer us under my organisation's Travel Insurance Policy, I am extremely impressed with the high level service that we regularly receive from this organisation. CEGA are thorough in terms of their service to us, highly considerate and compassionate when dealing with matters of a delicate nature, manage our expectations exceedingly well by maintaining a highly effective and consistent level of communication between our business, the insured person and the medical teams that they need to liaise with.
I would encourage and recommend CEGA at all times, not only are they highly skilled and professional in their approach but also extremely nice to work and liaise with.
JLT Speciality Limited
Colin Wallder, Supplier Relationship Manager, Liverpool VictoriaRead More
LV= have been working with CEGA for more than five years as a provider of travel assistance and claims services. Following a recent market review LV= were pleased to re-appoint CEGA as its provider of Travel Claims and Emergency Assistance services. Their professionalism and proven skills in managing claims and assistance cases from a customer perspective whilst having regard to Cost containment was key to the decision to extend the relationship further.
CEGA apply an innovative approach to their services and demonstrate a willingness to adopt alternative IT delivery solutions to meet client needs.
CEGA are receptive to LV's business requirements and have shown a commitment to providing a top class service which has included the ready availability of their key personnel.
Their knowledge of the travel market is extremely broad and has been beneficial in the development of the travel product and their customer service has helped LV= being placed first for travel insurance by consumer magazine Which?
Pam Cunliffe, Regional Human Resources Manager, MAGRead More
We have been working with CEGA for over 15 years and they have provided medical assistance and support for our employees who work worldwide, sometimes in remote and politically hostile locations. In this time they have played a key role in ensuring the health, safety and welfare of our staff worldwide. The support they provide includes medical advice and assistance including repatriation when necessary. In the event of an accident or illness CEGA can be confidently relied upon to guarantee payments and liaise directly with the medical professionals. Thereby making the process as easy and stress free as possible for MAG and the patient.
Mines Advisory Group
Robert Towle, Head of Group Insurance, Rolls-Royce plcRead More
CEGA provide emergency medical assistance to our employees travelling around the globe and although we are a relatively new client for CEGA we have been very impressed with their professionalism and responsiveness to our requirements. They work well with our security advisors and medical expenses Insurers.
Sean Sullivan, Manager Group Insurance, Thomas Cook Group plcRead More
Thomas Cook has been involved in a long standing partnership with CEGA who provide a bespoke emergency medical and claims handling service for our UK employees travelling on business or those who reside in many of the resorts to which we operate. The service provided by CEGA is of a high standard and responsive to our business needs. CEGA and their staff approach everything they do - from the trivial to the traumatic - with total professionalism. We have the utmost confidence in CEGA to continue to provide an excellent service to all of our employees.
Thomas Cook Retail Limited
Mark Chambers, Director of Best Practice, WPARead More
CEGA have been working with us since 2010, providing a valuable assistance service to our customers who find themselves requiring medical treatment whilst overseas. We have found the service provided by CEGA has always been to an exceptionally high standard and their flexibility and professionalism making even the most complex cases run smoothly.
WPA Health and Dental Insurance
David Zorab, Managing Director, Zorab Insurance Services LtdRead More
As a bespoke Private Client Broker, our international clients expect exceptionally high levels of service to be provided 24 hours a day, 7 days a week. With CEGA's support, we know that we can guarantee that this service will be delivered. Their proactive approach and understanding of our clients ensures that no matter what situation our clients find themselves in, CEGA will find the best possible solution. We have worked with CEGA for many years and have been constantly impressed with their attitude and commitment at all times.
Zorab Insurance Services Ltd
Scott Bailey, Global Chief Underwriting Officer, Accident & Health, Zurich General Insurance UKRead More
At Zurich, our customers are at the heart of everything that we do and we need to be certain that we are providing every one of them with a first-class medical assistance service when they call Zurich Travel Assistance in their greatest hour of need. Over a number of years we have found the CEGA team to be knowledgeable, professional, efficient and responsive in every aspect of their work. We are proud to partner with CEGA and are looking to further develop our association and work on new products, segments and territories so that our customers, wherever they may be located, can enjoy the services and skills offered by the CEGA team.
Zurich General Insurance UK