CEGA Supports insurer clients by driving CII qualification for staff
CEGA is supporting its insurer clients by encouraging employees from all areas of the business to gain the CII Certificate in Insurance. The move demonstrates the provider’s ongoing commitment to develop employees’ industry skills and - as a result - optimise customer service.
Staff from CEGA’s claims, assistance, cost containment and fraud investigation units are among those currently studying for the full CII Certificate; backed by financial and practical support from the company.
The support on offer includes a mentoring programme that gives each candidate bespoke guidance from one of the 20 CEGA staff to have already successfully completed the Certificate. Most recent among these staff are Kate Nicholson, senior customer services advisor for CEGA’s customer care team, Alex Waters, claims team leader, and Jon Goodwill, claims controller (Recoveries).
CEGA’s head of human resources, Tara Wright, says, “The CII Certificate maximises understanding of the insurance industry and gives staff of all disciplines the contextual knowledge that enables them to offer the very best customer service.
“Our substantial financial contributions and mentoring systems enable employees to commit fully to the programme of study. They also exemplify our commitment to employees’ professional development.”
Other development opportunities driven by CEGA to enhance the industry skills of its multi-discipline staff (and for which wide-ranging support is also available) include the London Market and Professional Investigator qualifications.