CEGA, a Charles Taylor company, announces that two further members of its Special Investigations Unit have gained Level 3 Professional Investigator accreditations; strengthening its claims validation capabilities in the multi-sector insurance market.
Callum Bates and Martin Weekes are the latest staff to gain the accreditation at CEGA Special Investigations, which counts household, personal accident, travel and private health insurers among its clients and is available as a stand-alone claims validation service.
Committed to optimising fraud awareness amongst its entire travel claims and assistance operation, CEGA also encourages its wider customer-facing staff to gain the Professional Investigator accreditation, and runs company-wide fraud training that covers fraud trends, front-end questioning techniques and more.
CEGA’s Head of Technical Claims Simon Cook, comments “Putting training and professional accreditations high on our company-wide developmental agenda means that our specialist fraud and front-end claims staff alike are fully able to support our insurer clients in the fight against fraud.
“The result is that we make significant contributions to the ABI’s annual travel insurance fraud savings, protect insurers’ bottom lines and treat all customers fairly.”