CEGA, the claims management and assistance provider, has serviced its millionth travel insurance claim on behalf of Aviva and, in the same month, renewed its long-standing partnership with the insurer.
Neil Heasman, CEGA’s Operations Director, attributes the success of the enduring relationship to CEGA’s proven service delivery and its ability to fully understand the customer experience.
He says: "We put the customer at the heart of everything we do and are delighted to continue to reflect the high standards of the Aviva brand with our bespoke travel claims and assistance services. We are constantly developing our provision, not least through innovative staff training and systems development that support our ongoing internal challenge on how we can continue to enhance the customer experience whilst maintaining cost control and fraud results for our clients."
Paul Sell, Head of Property & Speciality Lines Supply Chain at Aviva, said: "We are focused on delivering exceptional service for our customers and believe our customer values are strategically aligned with CEGA, therefore ensuring our customers receive the highest standard of care.
"The renewal of the partnership will see CEGA continuing to provide Aviva and its travel insurance partners with a range of fully integrated services including medical screening, claims handling and 24-hour emergency medical assistance."
Release issued by:
Katie Hughes, Press and Communications
t: 07812 610520
For further information contact:
Gaynor Maunder, Head of Marketing
e: +44 (0)1243 621000