This commendation recognises, among other factors, Charles Taylor’s innovative digital solutions (not least its new risk assessment tool, Venture), as well as its close client collaboration, exceptional customer satisfaction scores and continuity of service in the face of COVID-19.

The award judges said, “Charles Taylor stood out in a highly competitive category and has proved itself to be an extraordinary partner to its clients.

"These awards are about organisations and people who ‘get it right’ and going that extra mile to embrace new technology, manage the changing demands of the industry, and deliver great customer-centric claims solutions and service."