Travel insurance fraud won’t be tolerated, nor will its perpetrators escape detection.
This is the message that claims and global assistance group CEGA is to give BBC viewers as it starts filming this week for BBC One’s latest Claimed and Shamed series.
Simon Cook, CEGA’s Head of Special Investigations and now a regular participant on Claimed and Shamed, expects millions of BBC viewers to tune into the programme: drawn by blow-by-blow accounts of outrageous travel insurance claims and the ever-more sophisticated measures taken to detect fraud.
“The travel insurance industry will go to great lengths to validate or negate a suspicious claim,” says Cook. “If this means questioning a doctor thousands-of-miles away; carrying out a face-to-face interview with a retail outlet in a foreign backwater or translating and scrutinising the most complicated medical evidence, we’ll do it.
“The travel insurance industry has to take a two-pronged approach to fraud: both increasing consumer awareness of its severity and employing effective detection techniques,” says Cook. “Claimed and Shamed is an invaluable media through which to do the former and to reinforce the message that fraud is a serious offence and fraudsters will be found out.”
The popular Claimed and Shamed Series will be broadcast again early next year.