A British employee working in the area needed urgent medical treatment but his hotel was close to Taliban forces. Once our in-house medics talked through his condition and any concerns he had, we had a plan in place: an appointment would be booked at a trusted hospital in Islamabad, and a carefully vetted, fully trained driver would be mobilised to escort him there and back in an approved car. In-depth intelligence analysis, risk assessments and journey management plans were all monitored at our UK response centre avoiding delays and complications.
Two international contractors were caught up in the deadly clashes between rebel and government troops. Both sustained life threatening injuries; among them multiple gunshot wounds to the chest, a collapsed lung and several shots to the leg. With airports and borders closed, the two injured victims were moved by vehicle (with armed security) across the border to our carefully selected remote landing site, where the medical helicopter was waiting with two doctors to medevac to a selected hospital in Kampala, Uganda.
A journalist working for a UK media company had been caught up in a bomb blast, but details were thin on the ground. His employers knew nothing about his condition or whereabouts, other than the name of the hospital that he may have been taken to. We set about locating the patient and established where he was being treated and if he was getting good medical care. Within hours, a security agent had not only found the man, but also sent pictures to our medical team - showing him injured and sitting up in a hospital bed. Soon, at our request, medical reports were also on their way, which meant that our in-house doctors could assess his condition and oversee his medical treatment in preparation for repatriation to his home country.
Iraq has a severe risk-rating and all movements within the country need to be carefully managed and planned. An international worker in Baghdad was suffering from significant and recurrent Epistaxis and needed to reach better medical facilities. Knowing that he needed to be repatriated as soon as possible, we quickly received confirmation he was fit to fly and set the wheels in motion to transfer him to Germany. We provided intelligence analysis, risk assessments and a journey management plan for his road transfer to the airport. The patient was quickly on his way in an armoured ambulance, with a close protection team, medic and translator by his side and a second armoured vehicle accompanying them. INtrinsic ensured careful real-time monitoring of the whole operation, via our integrated medical and security platform.
An employee of a multinational engineering company sustained a serious eye injury whilst working on a tug boat just off the coast of Iraq. His eye, which had been lacerated by a metal spike, needed urgent medical attention.
A man on board a ship in the Indian Ocean had been suffering from a heavy cold that developed into a severe chest infection and breathing difficulties. He had been assessed by the onboard medic, who called CEGA for a second opinion.
An individual onboard a ship had been experiencing extreme genital discomfort after an accidental fall and his employer contacted CEGA to ask for assistance.
The Astrum Assistance Alliance is a non-profit making Swiss legal entity, founded and funded by assistance companies in a range of European countries. The on-going running costs are shared by the members, with the main purpose of the organisation to reduce its clients' claims costs by combining collective purchasing power.
CEGA has a network of relationships across the US healthcare sector and works with Olympus, which facilitates access to healthcare for international providers. This includes managing transactions for the payer, provider and patient.
A foreign businessman with a history of cardiac disease had been admitted to a local clinic in Beijing with a suspected heart attack. The clinic did not have the facilities to treat the patient and CEGA was called with a request to arrange an urgent air ambulance transfer to a more suitable hospital in Hong Kong.