Insurance fraud expert CEGA Special Investigations will warn BBC viewers against the perils of travel insurance fraud over the next few weeks - when its head of technical claims features in three episodes of the new series of BBC One’s Claimed and Shamed. Each episode will chronicle a range of dishonest insurance claims and is expected to attract over a million viewers.
Staff from CEGA’s claims, assistance, cost containment and fraud investigation units are among those currently studying for the full CII Certificate; backed by financial and practical support from the company.
The move sees Personal Group, a leading provider of employee benefits and employee related insurance products in the UK, consolidating its existing relationship with CEGA. CEGA will support Personal Group with both desktop and overseas investigations, thanks to its network of global agents. It will also draw on its in-house multilingual travel and medical expertise.
Nathan Holloway, who takes on the role, will draw on previous experience that spans both general insurance and health; including business development roles at SSP Worldwide and BUPA.
Paris; Brussels; Munich and more…. Disturbing events in business travel locations that have long-been considered benign are on the rise. But how can businesses act quickly to find and help their people in a crisis, wherever they are in the world? What if employees are in the vicinity of a terror incident – or in a country whose government looks set to be overthrown? What if there has been a natural disaster and one of them is injured?
Experts from global assistance and security providers CEGA and Solace Global will have the answers at this year’s Business Travel Show.
They will explain how the integrated medical and security assistance service, INtrinsic, can help businesses to reduce employees’ risks overseas, to source integrated medical and security information from a single platform and to access one-stop emergency assistance via one point of contact. They will also introduce the latest phase of INtrinsic’s state-of-the art employee travel tracking technology.
“INtrinsic’s unified medical and security assistance can negate the unnecessary delays and costs often associated with disjointed supply chains; giving employers and employees peace of mind, wherever they are in the world,“ says Chris Knight, Head of Corporate Services at CEGA
“Its development has been guided by security and crisis management experts and our clients’ own risk management needs, providing a service that links seamlessly with existing travel risk management programmes,” adds Chris. “We look forward to sharing case studies and client insights to show just how well it helps protect employees travelling abroad.”
Find out more from CEGA and Solace Global at the Business Travel Show, Stand B251. You can also join a live discussion on INtrinsic at the show: 10am, Wednesday February 22nd.
Make sure that you’re registered with a GP; be open and honest about your medical history when you buy travel insurance and don’t drink excessively on holiday. This is the advice for winter holidaymakers from Dr Tim Hammond, Chief Medical Officer at CEGA, the claims and global assistance providers. Ignoring it could invalidate a travel insurance claim for medical expenses.
Dr Hammond’s first warning is made more pertinent by NHS England plans that could see patients removed from GPs’ lists if they do not contact their surgery for five years. “Even if a visit to the doctor isn’t necessary, it’s important to keep in touch at least once every five years,” says Dr Hammond. “If a travel insurance policyholder is not registered with a GP, an insurer cannot check their medical history - and this could invalidate a claim for medical expenses.”
“It is also important”, explains Dr Hammond, “for holidaymakers to volunteer information about any existing or historic medical problems when they buy a travel insurance policy. They can then find out if their existing condition is covered by their policy, if they need to pay an extra premium or if they need specialist cover.”
Other common causes of holidaymakers’ medical claims being turned down, says Dr Hammond, include excessive drinking. “If an accident follows a session of heavy drinking, any related travel insurance claim may well be turned down,” advises Dr Hammond. “With most insurance cover there’s no need to be teetotal on holiday – just be moderate.”
Dr Hammond tells holidaymakers: “Always talk to your travel insurer before you set off abroad if you have any questions about your policy. Your travel insurance provides an invaluable safety net if an emergency strikes while you’re overseas.”
Travel insurance fraud won’t be tolerated, nor will its perpetrators escape detection.
This is the message that claims and global assistance group CEGA is to give BBC viewers as it starts filming this week for BBC One’s latest Claimed and Shamed series.
Simon Cook, CEGA’s Head of Special Investigations and now a regular participant on Claimed and Shamed, expects millions of BBC viewers to tune into the programme: drawn by blow-by-blow accounts of outrageous travel insurance claims and the ever-more sophisticated measures taken to detect fraud.
“The travel insurance industry will go to great lengths to validate or negate a suspicious claim,” says Cook. “If this means questioning a doctor thousands-of-miles away; carrying out a face-to-face interview with a retail outlet in a foreign backwater or translating and scrutinising the most complicated medical evidence, we’ll do it.
“The travel insurance industry has to take a two-pronged approach to fraud: both increasing consumer awareness of its severity and employing effective detection techniques,” says Cook. “Claimed and Shamed is an invaluable media through which to do the former and to reinforce the message that fraud is a serious offence and fraudsters will be found out.”
The popular Claimed and Shamed Series will be broadcast again early next year.
The revelation comes as thousands of post-summer-holiday travel insurance claims are submitted: a minority of which are dishonest.
“Although the vast majority of travel insurance claims are honest, those that are not are often submitted by individuals who don’t in any way match the typical fraudster profile,”, says Simon Cook, Head of Special Investigations for CEGA. “They include those working in professional trades who feel that they are entitled, after they have paid for travel insurance, to exaggerate or inflate genuine claims - especially those for lost or stolen possessions.”
“Fraudsters don’t realise that their claims will be closely scrutinised,” says Simon. “But their scams are investigated in all four corners of the world, leaving them nowhere to hide. They could even end up with a criminal record”
Travel insurance fraudsters span both sexes and all age groups, concludes Simon.
Charles Taylor plc announced today that it has acquired CEGA Group (CEGA), a specialist provider of technical medical assistance and travel claims management services. The acquisition will enable Charles Taylor to offer new services to its clients and to establish deeper relationships with global insurers. It will strengthen CEGA’s position in the UK market and enable CEGA to realise its ambitions to grow in international markets.
CEGA is a market-leading provider of medical assistance and travel claims management services to insurers. It provides a high-quality, seamlessly integrated end-to-end service, which combines medical assistance with claims and case management, pre-travel advice, medical screening and corporate travel contingency planning.
CEGA is an excellent fit with Charles Taylor. It brings additional technical, high value-add services to the Group which complement Charles Taylor’s existing capabilities. CEGA has long-standing relationships with large, high profile insurers, some of which are new to Charles Taylor, and these offer the opportunity to cross-sell the Group’s other professional services. In addition, Charles Taylor’s businesses and its major clients regularly use medical assistance services. This means the Group is well-positioned to support CEGA’s long-term growth.
CEGA will continue to be run by its current management team. Alistair Hardie, CEGA’s CEO, will report to David Marock, Charles Taylor’s Group CEO and will join the Group’s Executive Committee. CEGA’s clients will continue to be served by their existing teams, and will benefit from Charles Taylor’s financial strength, its operational and technological capabilities, the breadth and depth of its client relationships and its global reach.
The transaction marks an important step forward in Charles Taylor’s business strategy to grow by developing new professional services lines, which are closely-related to its core business, through targeted acquisitions. It forms part of the Group’s overall business strategy of delivering growth organically and through investments.
Liberum advised Charles Taylor on the transaction. CEGA was advised by Meridian Corporate Finance.
David Marock, Group Chief Executive Officer, Charles Taylor said:
"The acquisition of CEGA opens another exciting chapter in the growth and development of Charles Taylor. CEGA is one of the UK’s leading providers of travel assistance services and works closely with major insurers which form an important part of our client base. The acquisition will enable us to further deepen and develop these important relationships.
The services of our two businesses are highly complementary and the acquisition adds to the wide range of technical insurance services offered by Charles Taylor. We can see significant opportunities for profitable joint-working. We have client relationships across the global insurance and industrial markets, which mean that we will be able to support CEGA’s continued growth. We will also be able to offer new high-value medical assistance and claims management services to our existing clients.”
Alistair Hardie, Chief Executive Officer, CEGA Group, said:
““I am delighted that CEGA has become a member of the Charles Taylor Group. CEGA has built a market-leading range of services including international assistance, medical transfers, claims management and pre-travel consultancy. As part of the Charles Taylor Group we will have access to resources, expertise and global networks to realise our ambitions to drive growth and develop new markets for our services, and importantly further improve the competitiveness of our core proposition for our existing insurer and corporate clients.”
Notes to Editors
About Charles Taylor plc www.ctplc.com
Charles Taylor plc is a leading provider of professional services to clients across the global insurance market. The Group has been providing services since 1884 and today employs over 1,300 staff in 69 offices spread across 28 countries in the UK, the Americas, Asia Pacific, Europe, the Middle East and Africa.
The Group offers services, principally on a fee-based model and operates through three businesses – Management, Adjusting and Insurance Support Services. Charles Taylor also owns insurers, creating value through select acquisitions and operational efficiency.
About CEGA Group http://www.cegagroup.com
CEGA Group is one of the leading independent providers of global risk management, emergency assistance and claims management services. CEGA provides services to a blue-chip client base that includes many of the world's leading banks, insurance companies, government departments and other global brands.
CEGA’s Gary Wimbledon has fought off stiff competition to be shortlisted for the Young Fraud Investigator of the Year Award in the 2016 Insurance Fraud Awards. The news comes just a year after fellow special investigator Adam Grady scooped the same accolade.
Twenty-eight-year-old Gary, who joined CEGA’s Special Investigation Unit (SIU) three years ago, has made a significant contribution to our global fraud investigations across a variety of insurance disciplines.
“This nomination is both a personal triumph for Gary and further recognition of the enduring efficacy of our SIU, which generates client savings in all four corners of the world,” says CEGA’s Head of Special Investigations, Simon Cook.
We now wait with bated breath until October 6th, when the award’s judges give their final verdict at a London ceremony.
CEGA Group has appointed a Head of Corporate Services: extending its risk management and assistance capabilities for insured corporate travellers and supporting the recent launch of its integrated medical and security service, INtrinsic.
The over 50’s are submitting travel insurance claims from all four corners of the world, from Aruba to Australia and Mexico to Morocco - in a clear indication that their spirit of adventure is alive and kicking.
CEGA Group ("CEGA"), the independent medical assistance and claims business, is delighted to announce that it has appointed Alistair Hardie as its new Group Chief Executive with effect from 30th January 2015, strengthening its management team and continuing its on-going investment in its core business.
Cameroon and Italy set the scene for two cunningly crafted travel insurance scams earlier this week, when the BBC talked to CEGA’s Head of Special Investigations about forged medical documents, false airline tickets and fabricated designer clothing receipts.
CEGA, the claims management and assistance provider, has serviced its millionth travel insurance claim on behalf of Aviva and, in the same month, renewed its long-standing partnership with the insurer.
Britons visiting Brazil for the FIFA World Cup this month should be aware of the country’s regional health threats and the lack of free medical care available to UK tourists. They should also take out comprehensive travel insurance and carry their insurer’s contact details with them at all times.
A BBC documentary is to show the integrated air ambulance service provided by assistance and claims group, CEGA, joining forces with the elite flying medics of Embrace (part of Sheffield Children's NHS Foundation Trust) to repatriate a family with their critically ill baby.
CEGA, the emergency assistance and claims provider, has successfully extracted nine clients from Juba, South Sudan, at the height of the country’s political instability.
CEGA Group, the claims management and global medical assistance provider, has expanded its customer insight capabilities, with the recruitment of a new Customer Insight Manager.
Barclays Pingit has partnered with CEGA Group in the first commercial arrangement to send payments to customers using only their mobile phone numbers.
CEGA Group has won the title of 'Assistance / Claims Handler of the Year' at the independently judged 2013 ITIJ Awards; recently held in Vienna to honour companies that have made an outstanding contribution to the global travel and health insurance industry over the past year.