Occasionally circumstances arise that may mean travel plans change for your customer or a claim needs to be made when they return. Claims can result from situations such as medical emergencies, baggage loss or travel cancellation and delays.
CEGA is an established claims handling specialist and offers many advantages:
Pingit payment - faster and more convenient payment
A personal 1:1 service, with non-scripted handling. Customers are treated as individuals
Swift and efficient claims handling. We can assess claims on the first call, giving peace of mind straightaway
In-depth knowledge of client policy wordings
Recording of all inbound and outbound calls to provide a full audit trail, as well as training and dispute resolution.
"Unbelievable, this is some of the best customer service, I thought Apple was good . . . Unbelievable, thank you so much."
"Wow, I wasn't expecting everything to be done this quickly, that's brilliant, thank you so much."