Our rapid medical operations response centre can assist in a medical emergency, we'll get you home quickly and safely.
In more serious cases, it is sometimes necessary to make arrangements for a patient to be relocated to a more suitable medical facility, in a neighbouring country or in most cases, back to their country of origin. We pride ourselves on our medical assistance logistical expertise. We provide bed-to bed patient transfers no matter how complex the journey.
Our in-house multilingual experts are understanding, sympathetic and equipped with the knowledge to handle any situation that may arise.
Our case handlers can translate the majority of global languages and will always communicate with you in your preferred language.
CEGA is committed to being at the forefront of innovative patient safety and aviation initiatives. Our doctors and nurses have more than 40 years' experience of carrying out complex inter-continental transfers for critically ill patients. Our medical teams cover all discipline, including but not limited to neonatal, pediatrics, surgical, obstetric, mental health and intensive care.
At ACE we want to make sure we are there to help our customers when they need us most and provide outstanding assistance in their time of need.
We make sure that our business partners hold the same values.
The International Claims team at Aviva UK Health has used the expertise and local knowledge of CEGA’s fraud investigation unit to evidence fraudulent activity associated with claims submitted from overseas customers and medical providers.